Privacy Policy

Last Updated: May 30, 2026

1. Introduction

Harkitek (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you interact with our website or use our outsourced digital infrastructure services.

For the purposes of UK data protection laws (including the UK GDPR), Harkitek acts as a Data Controller for the information we collect directly from our tradesperson clients. We act strictly as a Data Processor for any end-customer data that flows through the systems we build and manage on your behalf.

2. Information We Collect From You (The Client)

When you inquire about or subscribe to Harkitek’s services, we collect information necessary to set up your business engine. This includes:

  • Identity Data: First name, last name, and trade specialization.
  • Contact Data: Mobile phone number, email address, and business address.
  • Financial Data: Billing details and payment information required for your monthly retainer.
  • Technical Data: Information about the device and browser you use to access our website.

3. Information We Process on Your Behalf (End-Customer Data)

As part of our core service, we build digital shopfronts and integrate CRM systems to capture leads and manage your jobs. The data processed through these systems belongs entirely to you. This includes:

  • Inquiries submitted by your customers via your website.
  • Scheduling addresses, job details, and customer phone numbers.
  • Invoicing and payment records.

Harkitek will never sell, rent, or independently market to your end-customers. We process this data solely to run the automations, SMS/WhatsApp alerts, and administrative tasks you have hired us to execute.

4. How We Use Your Information

We use the data we collect as a Data Controller to:

  • Provide, operate, and maintain your custom digital infrastructure.
  • Communicate with you regarding service updates, leads, or billing.
  • Analyze how our own website is used to improve our marketing efforts.
  • Comply with our legal and regulatory obligations.

5. Third-Party Service Providers

Because Harkitek acts as an “invisible engine” connecting top-tier software, we share necessary data with trusted third-party cloud providers to deliver our services. These may include:

  • CRM Platforms: Secure cloud-based systems (e.g., Jobber, ServiceTitan) used for scheduling and quoting.
  • Communication Tools: Services used to route instant text and WhatsApp alerts.
  • Payment Processors: Secure gateways to process both your monthly retainer and your end-customers’ invoices.

We only partner with third parties that adhere to strict data protection and cloud security standards. We do not build systems that store data locally on vulnerable mobile devices.

6. Data Security and Retention

We implement appropriate technical and organizational measures to secure your data against unauthorized access, alteration, or disclosure. All systems are managed via secure cloud environments.

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including any legal or accounting requirements. If you terminate your agreement with Harkitek, we will facilitate the handover of your end-customer data and securely delete our access.

7. Your Legal Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data.
  • Request correction of incomplete or inaccurate data.
  • Request erasure of your personal data (subject to legal retention requirements).
  • Object to or restrict the processing of your data.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via the forms on our website or speak directly with your Harkitek account manager.